{"id":19,"date":"2026-09-28T20:11:22","date_gmt":"2026-09-28T17:11:22","guid":{"rendered":"https:\/\/erzurumyoresel.com\/?page_id=19"},"modified":"2026-09-28T20:47:02","modified_gmt":"2026-09-28T17:47:02","slug":"geri-odeme-ve-iade-politikasi","status":"publish","type":"page","link":"https:\/\/erzurumyoresel.com\/index.php\/geri-odeme-ve-iade-politikasi\/","title":{"rendered":"Geri \u00d6deme ve \u0130ade Politikas\u0131"},"content":{"rendered":"<div class=\"wc-tr-agr-doc\" id=\"wc-tr-agr-top\" style=\"max-width:100%;font-family:Georgia,'Times New Roman',serif;color:#1a1a2e;\">\n\n\t<!-- HEADER -->\n\t<div style=\"padding:28px 32px 22px;background:#0f172a;border-bottom:3px solid #2271b1;box-sizing:border-box;\">\n\t\t<div style=\"display:flex;align-items:flex-start;justify-content:space-between;gap:16px;flex-wrap:wrap;\">\n\t\t\t<div style=\"flex:1;min-width:0;\">\n\t\t\t\t<h1 style=\"font-size:24px;font-weight:700;color:#f8fafc;margin:0 0 10px;padding:0;border:none;line-height:1.3;font-family:Georgia,'Times New Roman',serif;\">\u0130ptal ve \u0130ade Ko\u015fullar\u0131<\/h1>\n\t\t\t\t<div style=\"display:flex;flex-wrap:wrap;align-items:center;\">\n\t\t\t\t\t<span style=\"font-size:12px;color:#94a3b8;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;\">Son g\u00fcncelleme: <strong style=\"color:#cbd5e1;\">28.09.2026<\/strong><\/span>\n\t\t\t\t\t<span style=\"color:#475569;padding:0 10px;font-size:11px;\">&mdash;<\/span>\n\t\t\t\t\t<span style=\"font-size:11px;color:#94a3b8;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.12);padding:2px 8px;border-radius:3px;letter-spacing:.5px;text-transform:uppercase;font-family:-apple-system,sans-serif;\">Yasal Belge<\/span>\n\t\t\t\t\t<span style=\"color:#475569;padding:0 10px;font-size:11px;\">&mdash;<\/span>\n\t\t\t\t\t<span style=\"font-size:11px;color:#94a3b8;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.12);padding:2px 8px;border-radius:3px;letter-spacing:.5px;text-transform:uppercase;font-family:-apple-system,sans-serif;\">Elektronik Onay<\/span>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div style=\"flex-shrink:0;padding-top:2px;\">\n\t\t\t\t<button onclick=\"window.print()\" style=\"background:transparent;border:1px solid rgba(255,255,255,.3);color:#cbd5e1;padding:8px 18px;font-size:13px;font-family:-apple-system,sans-serif;font-weight:500;letter-spacing:.4px;cursor:pointer;border-radius:3px;\" aria-label=\"Belgeyi Yazd\u0131r\">Yazd\u0131r<\/button>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<!-- SATICI BANDI -->\n\t\t<div style=\"background:#f8fafc;border:1px solid #e2e8f0;border-top:none;padding:12px 32px;box-sizing:border-box;\">\n\t\t<div style=\"display:flex;flex-wrap:wrap;align-items:baseline;gap:0;\">\n\t\t\t<div style=\"display:flex;align-items:baseline;gap:8px;padding:3px 20px 3px 0;margin-right:20px;border-right:1px solid #e2e8f0;\">\n\t\t\t\t<span style=\"font-size:11px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;color:#94a3b8;font-family:-apple-system,sans-serif;white-space:nowrap;\">Sat\u0131c\u0131<\/span>\n\t\t\t\t<span style=\"font-size:13px;color:#334155;font-family:-apple-system,sans-serif;\">Erzurum Y\u00f6resel \u00dcr\u00fcnleri - Tepsi Su B\u00f6re\u011fi<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div style=\"display:flex;align-items:baseline;gap:8px;padding:3px 20px 3px 0;margin-right:20px;border-right:1px solid #e2e8f0;\">\n\t\t\t\t<span style=\"font-size:11px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;color:#94a3b8;font-family:-apple-system,sans-serif;white-space:nowrap;\">Telefon<\/span>\n\t\t\t\t<a href=\"tel:04425022828\" style=\"font-size:13px;color:#2271b1;text-decoration:none;font-family:-apple-system,sans-serif;\">0442 502 28 28<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div style=\"display:flex;align-items:baseline;gap:8px;padding:3px 20px 3px 0;margin-right:20px;border-right:1px solid #e2e8f0;\">\n\t\t\t\t<span style=\"font-size:11px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;color:#94a3b8;font-family:-apple-system,sans-serif;white-space:nowrap;\">E-posta<\/span>\n\t\t\t\t<a href=\"mailto:info@erzurumyoresel.com\" style=\"font-size:13px;color:#2271b1;text-decoration:none;font-family:-apple-system,sans-serif;\">info@erzurumyoresel.com<\/a>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n\t\n\t<!-- ANA LAYOUT \u2014 display:table her temada \u00e7al\u0131\u015f\u0131r -->\n\t<div style=\"display:table;width:100%;border:1px solid #e2e8f0;border-top:none;box-sizing:border-box;table-layout:fixed;\">\n\n\t\t<!-- \u0130\u00e7indekiler Kenar \u00c7uba\u011f\u0131 -->\n\t\t\t\t<div style=\"display:table-cell;width:240px;min-width:240px;vertical-align:top;border-right:1px solid #e2e8f0;background:#fafbfc;padding:0;box-sizing:border-box;\">\n\t\t\t<div style=\"position:sticky;top:70px;padding:18px 14px;\">\n\t\t\t\t<button id=\"wc-tr-toc-toggle\" aria-expanded=\"true\" aria-controls=\"wc-tr-toc-nav\" style=\"display:flex;align-items:center;justify-content:space-between;width:100%;background:none;border:none;border-bottom:1px solid #e2e8f0;padding:0 0 10px;margin-bottom:6px;cursor:pointer;box-sizing:border-box;\">\n\t\t\t\t\t<span style=\"font-size:11px;font-weight:700;letter-spacing:.8px;text-transform:uppercase;color:#64748b;font-family:-apple-system,sans-serif;\">\u0130\u00e7indekiler<\/span>\n\t\t\t\t\t<span id=\"wc-tr-toc-chevron\" style=\"display:inline-block;width:7px;height:7px;border-right:2px solid #94a3b8;border-bottom:2px solid #94a3b8;transform:rotate(-135deg);transition:transform .25s;flex-shrink:0;margin-left:6px;\"><\/span>\n\t\t\t\t<\/button>\n\t\t\t\t<nav id=\"wc-tr-toc-nav\">\n\t\t\t\t\t<ol style=\"list-style:none;margin:4px 0 0;padding:0;\">\n\t\t\t\t\t\t\t\t\t\t\t\t<li style=\"margin:0;padding:0;\">\n\t\t\t\t\t\t\t<a href=\"#wc-tr-sec-1\" class=\"wc-tr-toc-link\" data-target=\"wc-tr-sec-1\" style=\"display:flex;align-items:baseline;gap:6px;padding:6px 8px;border-radius:3px;text-decoration:none;color:inherit;\">\n\t\t\t\t\t\t\t\t<span style=\"font-size:11px;font-weight:700;color:#94a3b8;min-width:14px;font-family:-apple-system,sans-serif;flex-shrink:0;\">1.<\/span>\n\t\t\t\t\t\t\t\t<span style=\"font-size:12px;color:#475569;font-family:-apple-system,sans-serif;line-height:1.4;\">\u0130PTAL VE \u0130ADE KO\u015eULLARI<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ol>\n\t\t\t\t<\/nav>\n\t\t\t\t<div style=\"margin-top:14px;padding-top:12px;border-top:1px solid #e2e8f0;\">\n\t\t\t\t\t<div style=\"height:3px;background:#e2e8f0;border-radius:2px;overflow:hidden;\">\n\t\t\t\t\t\t<div id=\"wc-tr-progress-fill\" style=\"height:100%;width:0%;background:#2271b1;border-radius:2px;transition:width .3s;\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<p id=\"wc-tr-progress-label\" style=\"margin:4px 0 0;font-size:10px;color:#94a3b8;font-family:-apple-system,sans-serif;text-align:right;\">0%<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\t\t<!-- Belge G\u00f6vdesi -->\n\t\t<div class=\"wc-tr-agr-body\" id=\"wc-tr-agr-body\" style=\"display:table-cell;vertical-align:top;padding:32px 36px;background:#fff;box-sizing:border-box;\">\n\t\t\t<h3 id=\"wc-tr-sec-1\">\u0130PTAL VE \u0130ADE KO\u015eULLARI<\/h3>\n<p><strong>1. S\u0130PAR\u0130\u015e \u0130PTAL\u0130:<\/strong> Sipari\u015finiz f\u0131r\u0131na\/\u00fcretime al\u0131nmadan veya kargoya teslim edilmeden \u00f6nce m\u00fc\u015fteri hizmetlerimiz ile ileti\u015fime ge\u00e7ilerek iptal edilebilir. \u00dcretimi tamamlanm\u0131\u015f veya kargo firmas\u0131na sevk edilmi\u015f taze g\u0131da sipari\u015flerinde iptal i\u015flemi ger\u00e7ekle\u015ftirilemez.<\/p>\n<p><strong>2. GIDA \u00dcR\u00dcNLER\u0130NDE CAYMA VE \u0130ADE HAKKI YOKTUR:<\/strong> Sitemizde sat\u0131\u015fa sunulan t\u00fcm \u00fcr\u00fcnler \u00e7abuk bozulabilen taze unlu mamul ve g\u0131da maddeleri kapsam\u0131nda oldu\u011fundan, Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi m.15\/1-\u00e7 uyar\u0131nca yasal cayma hakk\u0131 bulunmamaktad\u0131r. <em>\"Tad\u0131n\u0131 be\u011fenmedim\", \"ho\u015fuma gitmedi\", \"damak zevkime uymad\u0131\"<\/em> gibi subjektif gerek\u00e7elerle iade veya de\u011fi\u015fim kesinlikle kabul edilmez.<\/p>\n<p><strong>3. KARGO HASARLARINDA YEN\u0130 \u00dcR\u00dcN G\u00d6NDER\u0130M\u0130:<\/strong> Kargo ta\u015f\u0131ma s\u00fcrecinde olu\u015fan y\u0131rt\u0131lma, ezilme, patlak veya a\u015f\u0131r\u0131 gecikme kaynakl\u0131 hasarlarda <strong>\u00fccret iadesi yap\u0131lmaz, derhal yeni \u00fcr\u00fcn g\u00f6nderimi sa\u011flan\u0131r<\/strong>.<\/p>\n<p><strong>4. HASAR TESP\u0130T TUTANA\u011eI ZORUNLULU\u011eU:<\/strong> Yeni \u00fcr\u00fcn g\u00f6nderimi yap\u0131labilmesi i\u00e7in kargo teslimi an\u0131nda kargo personeli huzurunda paket kontrol edilerek resmi \u0131slak imzal\u0131 <strong>\"Kargo Hasar Tespit Tutana\u011f\u0131\"<\/strong> d\u00fczenlettirilmesi zorunludur ve m\u00fc\u015fterinin sorumlulu\u011fundad\u0131r. Tutanaks\u0131z hasar bildirimleri i\u015fleme al\u0131nmaz.<\/p>\n<p><strong>5. KABUL ED\u0130LMEYEN KARGOLAR:<\/strong> Adrese ula\u015ft\u0131r\u0131ld\u0131\u011f\u0131 halde teslim al\u0131nmayan veya keyfi olarak kabul edilmeyen sipari\u015flerde \u00fcr\u00fcnler bozulaca\u011f\u0131ndan \u00f6t\u00fcr\u00fc hi\u00e7bir suretle \u00fccret iadesi yap\u0131lmaz.<\/p>\n\t\t<\/div>\n\n\t<\/div><!-- layout table -->\n\n\t<!-- \u0130LG\u0130L\u0130 YASAL BELGELER -->\n\t\t<div style=\"padding:20px 32px;background:#f8fafc;border:1px solid #e2e8f0;border-top:none;box-sizing:border-box;\">\n\t\t<p style=\"font-size:11px;font-weight:700;letter-spacing:.8px;text-transform:uppercase;color:#64748b;margin:0 0 12px;font-family:-apple-system,sans-serif;\">\u0130lgili Yasal Belgeler<\/p>\n\t\t<div style=\"display:flex;flex-wrap:wrap;gap:8px;\">\n\t\t\t\t\t\t<a href=\"https:\/\/erzurumyoresel.com\/index.php\/on-bilgilendirme-formu\/\" style=\"display:inline-flex;align-items:center;gap:10px;padding:9px 16px;background:#fff;border:1px solid #e2e8f0;border-radius:4px;text-decoration:none;font-family:-apple-system,sans-serif;\">\n\t\t\t\t<span style=\"font-size:13px;color:#374151;font-weight:500;\">\u00d6n Bilgilendirme Formu<\/span>\n\t\t\t\t<span style=\"display:inline-block;width:5px;height:5px;border-right:1.5px solid #94a3b8;border-bottom:1.5px solid #94a3b8;transform:rotate(-45deg);\"><\/span>\n\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\n\t<!-- ALT BAND -->\n\t<div style=\"display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;padding:14px 32px;background:#0f172a;border:1px solid #1e293b;border-top:none;box-sizing:border-box;\">\n\t\t<p style=\"margin:0;font-size:12px;color:#64748b;font-family:-apple-system,sans-serif;flex:1;\">Bu belge elektronik ortamda onayland\u0131\u011f\u0131nda 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun kapsam\u0131nda hukuki ge\u00e7erlilik kazan\u0131r.<\/p>\n\t\t\t\t<p style=\"margin:0;font-size:12px;color:#475569;font-family:-apple-system,sans-serif;white-space:nowrap;\">&copy; 2026 Erzurum Y\u00f6resel \u00dcr\u00fcnleri - Tepsi Su B\u00f6re\u011fi<\/p>\n\t\t\t<\/div>\n\n<\/div><!-- .wc-tr-agr-doc -->\n\n<!-- Yukar\u0131 D\u00f6n -->\n<button id=\"wc-tr-backtop\" onclick=\"window.scrollTo({top:0,behavior:'smooth'})\" aria-label=\"Yukar\u0131 D\u00f6n\" style=\"display:none;position:fixed;bottom:28px;right:28px;width:40px;height:40px;background:#0f172a;border:none;border-radius:4px;cursor:pointer;z-index:9999;align-items:center;justify-content:center;\"><span style=\"display:block;width:9px;height:9px;border-top:2px solid #f1f5f9;border-left:2px solid #f1f5f9;transform:rotate(45deg) translateY(2px);margin:auto;\"><\/span><\/button>\n\t\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/erzurumyoresel.com\/index.php\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/erzurumyoresel.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/erzurumyoresel.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/erzurumyoresel.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/erzurumyoresel.com\/index.php\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":1,"href":"https:\/\/erzurumyoresel.com\/index.php\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":82,"href":"https:\/\/erzurumyoresel.com\/index.php\/wp-json\/wp\/v2\/pages\/19\/revisions\/82"}],"wp:attachment":[{"href":"https:\/\/erzurumyoresel.com\/index.php\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}